Terms and Conditions

Effective [effective date]

These terms are an agreement between you and [Company legal name] ("touchdowned", "we", "us"), the company behind the touchdowned mobile app, the trip pages at touchdowned.app and this website (together, the "Service"). By using the Service, or by replying YES or tapping Confirm to get flight updates, you agree to these terms and to our Privacy Policy.

1. What touchdowned does

A traveler adds a flight in the app and chooses one or more people who are picking them up ("pickup contacts"). touchdowned then sends those pickup contacts flight status updates by text message (SMS) or email, such as when the flight departs, shortly before it lands, when it lands, and when it is delayed, diverted or cancelled. Every message links to a live trip page that shows the flight's status and an approximate position on a map. Pickup contacts never need the app or an account.

2. Text message program

This section describes the touchdowned text message program. It applies to anyone who receives texts from touchdowned, and it is the program described in our toll-free number registration.

Program name and description

touchdowned Flight Updates. Transactional flight status alerts sent to a person a traveler has named as their airport pickup. Messages contain the traveler's first name, the flight number, the airports, the expected landing time in the local time of the arrival airport, the terminal and gate when known, and a link to the live trip page. We do not send marketing or promotional texts.

How you opt in

1. A traveler you know adds you as their pickup contact in the touchdowned app, using your mobile number. Before adding you, the traveler confirms that you have agreed to be contacted about their flight.
2. touchdowned sends you a single invitation text that names the traveler and the flight and asks you to reply YES. For example:

   touchdowned: Sam added you as pickup for UA 1234, lands SFO Tue 6:40 PM. Reply YES for updates, STOP to opt out. Msg&data rates may apply. tdwnd.com/terms#sms

3. You opt in by replying YES to that text. If you don't reply YES, we send you nothing else about that flight. Pickup contacts invited by email opt in by tapping Confirm in the email instead.
4. When you opt in, we confirm it in one text, for example:

   touchdowned: You will get updates on UA 1234 until landing, 2-6 msgs. Msg&data rates may apply. Reply HELP for help, STOP to opt out. tdwnd.com/terms#sms

Every update after you opt in links to the live trip page. Your consent covers only the flight you were invited to. A new flight means a new invitation, and you choose again. Opting in is never a condition of buying anything.

Message frequency

Message frequency varies by flight. Most pickup contacts receive 2 to 6 texts per flight: the invitation, the confirmation, and up to one update each for departure, the approach to landing and landing, plus one for each delay, diversion or cancellation. Messages stop after the flight lands.

Cost

Message and data rates may apply. touchdowned does not charge pickup contacts anything. Your mobile carrier's normal messaging and data rates apply to the texts you receive and send and to opening the trip page.

How to opt out

Reply STOP to any touchdowned text to stop all texts from us. You can also reply STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT. We will send one final text confirming you have been unsubscribed and then send nothing more, for this flight or any later one, until you text START to us. You can also use the opt-out link on the trip page or in any email to stop updates.

How to get help

Reply HELP to any touchdowned text for help, or email us at [support email].

Supported numbers and carriers

Texts are sent only to US (+1) mobile numbers. Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier and device, and texts can arrive late or not at all.

Privacy

We use your number only to send you the updates you asked for. We do not sell it, and we do not share your mobile number or your opt-in with anyone for marketing. See our Privacy Policy.

3. Accounts

Travelers sign in with a US mobile number or an email address and a one-time code. You must be at least 13 years old to use the app, and if you are under 18 you need a parent's or guardian's permission. You are responsible for activity on your account and for keeping access to your phone and email secure. You can delete your account at any time in the app's settings, which deletes your trips, pickup contacts and message history.

To sign in, you enter your number or email address and tap Send code. We send one 6-digit code to that number or address for each request, and nothing else. The sign-in screen links to these terms and our Privacy Policy, and continuing means you agree to them.

4. Your responsibilities as a traveler

• Add only people who know you and have agreed to hear from touchdowned about your flight. Use their own phone number or email address, and enter it correctly.
• Do not use the Service to harass anyone, to send spam, or to contact anyone who has asked you not to.
• Do not try to get around plan limits, the opt-in process or opt-outs, or interfere with or reverse engineer the Service.
• Keep your trip links private. Anyone with a link can see that trip's page until it expires.

We may suspend or close accounts that break these rules.

5. Plans, payment and cancellation

The free plan includes 2 flights a calendar month, 1 pickup contact per flight and 1 reminder per pickup contact. The paid plan costs $5 a month or $50 a year (US dollars, plus any tax) and includes 10 flights a calendar month, up to 5 pickup contacts per flight and every reminder type. Flight limits reset at the start of each calendar month. We may change plans and prices, and will tell you before a price change affects a subscription you already have.

Paid plans are bought in the app through Apple's App Store or Google Play and renew automatically until you cancel. Payment, renewal, cancellation and refunds are handled by Apple or Google under their terms. Cancel in your App Store or Google Play subscription settings at least 24 hours before the period ends to avoid renewal. You keep the paid plan until the end of the period you paid for. Deleting the app or your account does not cancel a subscription.

6. Flight information

Flight times, gates, terminals and positions come from third-party flight data providers and airlines. They can be late, incomplete or wrong, and a map position may be an estimate. touchdowned is a convenience, not an official source. Always check with the airline, the airport or the traveler before relying on an update, and do not rely on touchdowned for anything where a missed or late message could cause harm.

7. Trip pages

Each pickup contact gets a private trip page link. It stops working 24 hours after the flight lands, or as soon as the traveler stops updates for that trip.

8. Our content

We own the Service, its software, design and the touchdowned name and logo. We give you a personal, non-transferable, revocable right to use the app and trip pages as these terms allow. Map data on trip pages belongs to its providers and is used under their licenses, as credited on the map.

9. Apple and Google

These terms are between you and us, not Apple or Google. Apple and Google are not responsible for the app or for supporting it. If you downloaded the app from the App Store, Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

10. Disclaimers

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that messages will be delivered, on time, or that the Service will be uninterrupted or error-free.

11. Limitation of liability

To the extent the law allows, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for missed pickups, missed connections, lost time, or costs such as parking, waiting or rides, arising from your use of the Service. Our total liability for any claim about the Service is limited to the greater of the amount you paid us in the 12 months before the claim, or US $50. Some places do not allow these limits, so they may not apply to you.

12. Indemnity

If you are a traveler and someone brings a claim against us because you added them, or anyone else, without their agreement or otherwise broke these terms, you agree to cover our reasonable losses and costs from that claim.

13. Ending these terms

You can stop using the Service at any time by deleting your account or, as a pickup contact, by replying STOP. We may suspend or end your access if you break these terms or if we stop offering the Service. Sections 6 and 10 to 15 survive.

14. Governing law and disputes

These terms are governed by the laws of the State of [state], USA, without regard to its conflict of law rules. Any dispute will be brought in the state or federal courts located in [county, state], and you and we consent to their jurisdiction. Either of us may bring a qualifying claim in small claims court instead.

15. Changes to these terms

We may update these terms. We will post the new version here with a new effective date, and tell travelers in the app or by email before a material change takes effect. Continuing to use the Service after that means you accept the new terms.

16. Contact us

[Company legal name]
[Mailing address]
[support email]